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ITIL®

ITIL 2011 Core Books

Service Strategy 2011
Service Strategy 2011

Service Strategy 2011

ITIL® Service Strategy introduces the concept of the service lifecycle, gives guidance on how to develop and manage a sound IT service strategy...

Varenr.: 7139   Pris: 950,00   Medlemspris: 935,00   Antal: 0   Tilføj Service Strategy 2011   Fjern Service Strategy 2011

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Service Design 2011
Service Design 2011

Service Design 2011

ITIL® Service Design provides a framework for service design that considers customer requirements, both now and in the future...

Varenr.: 7140   Pris: 950,00   Medlemspris: 935,00   Antal: 0   Tilføj Service Design 2011   Fjern Service Design 2011

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Service Transition 2011
Service Transition 2011

Service Transition 2011

ITIL® Service Transition provides guidance on managing the many aspects of service change, preventing undesired consequences while allowing for innovation...

Varenr.: 7141   Pris: 950,00   Medlemspris: 935,00   Antal: 0   Tilføj Service Transition 2011   Fjern Service Transition 2011

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Service Operation 2011
Service Operation 2011

Service Operation 2011

ITIL® Service Operation introduces and explains delivery and control activities that support high-quality service operation...

Varenr.: 7142   Pris: 950,00   Medlemspris: 935,00   Antal: 0   Tilføj Service Operation 2011   Fjern Service Operation 2011

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Continual Service Improvement 2011
Continual Service Improvement 2011

Continual Service Improvement 2011

ITIL® Continual Service Improvement focuses on the elements involved in identifying and introducing a cycle of service management improvements...

Varenr.: 7143   Pris: 950,00   Medlemspris: 935,00   Antal: 0   Tilføj Continual Service Improvement 2011   Fjern Continual Service Improvement 2011

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ITIL 2011 Sæt (5 bøger)
ITIL 2011 Sæt (5 bøger)

ITIL 2011 Sæt (5 bøger)

Alle ITIL 2011 bøgerne

Varenr.: 7144   Pris: 2.999,00   Medlemspris: 2.999,00   Antal: 0   Tilføj ITIL 2011 Sæt (5 bøger)   Fjern ITIL 2011 Sæt (5 bøger)
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ITIL 2011 Key Element Guides

Key Element Guide - Service Operation, 2011 edition
Key Element Guide - Service Operation, 2011 edition

Key Element Guide - Service Operation, 2011 edition

The 'Key Element Guide ITIL Service Operation' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.

Varenr.: 7153   Pris: 95,00   Medlemspris: 90,00   Antal: 0   Tilføj Key Element Guide - Service Operation, 2011 edition   Fjern Key Element Guide - Service Operation, 2011 edition

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Key Element Guide - Continual Service Improvement, 2011 edition
Key Element Guide - Continual Service Improvement, 2011 edition

Key Element Guide - Continual Service Improvement, 2011 edition

The 'Key Element Guide Continual Service Improvement' provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements.

Varenr.: 7154   Pris: 95,00   Medlemspris: 90,00   Antal: 0   Tilføj Key Element Guide - Continual Service Improvement, 2011 edition   Fjern Key Element Guide - Continual Service Improvement, 2011 edition

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Key Element Guide - Service Transition, 2011 edition
Key Element Guide - Service Transition, 2011 edition

Key Element Guide - Service Transition, 2011 edition

The 'Key Element Guide ITIL Service Transition' provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements.

Varenr.: 7152   Pris: 95,00   Medlemspris: 90,00   Antal: 0   Tilføj Key Element Guide - Service Transition, 2011 edition   Fjern Key Element Guide - Service Transition, 2011 edition

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Key Element Guide - Service Design, 2011 edition
Key Element Guide - Service Design, 2011 edition

Key Element Guide - Service Design, 2011 edition

The 'Key Element Guide ITIL Service Design' provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements.

Varenr.: 7151   Pris: 95,00   Medlemspris: 90,00   Antal: 0   Tilføj Key Element Guide - Service Design, 2011 edition   Fjern Key Element Guide - Service Design, 2011 edition

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Key Element Guide - Service Strategy, 2011 edition
Key Element Guide - Service Strategy, 2011 edition

Key Element Guide - Service Strategy, 2011 edition

The 'Key Element Guide Service Strategy' provides a handy reference to the content contained within the core 'ITIL Service Strategy' guidance and summarises its key elements.

Varenr.: 7150   Pris: 95,00   Medlemspris: 90,00   Antal: 0   Tilføj Key Element Guide - Service Strategy, 2011 edition   Fjern Key Element Guide - Service Strategy, 2011 edition

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Key Element Guide - alle 5 bøger, 2011 edition
Key Element Guide - alle 5 bøger, 2011 edition

Key Element Guide - alle 5 bøger, 2011 edition

This 'Key Element Guide Suite' provides a handy reference to the content contained within the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach.

Varenr.: 7149   Pris: 395,00   Medlemspris: 380,00   Antal: 0   Tilføj Key Element Guide - alle 5 bøger, 2011 edition   Fjern Key Element Guide - alle 5 bøger, 2011 edition

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Andre ITIL Bøger

ITIL® Foundation Handbook – 2011 syllabus
ITIL® Foundation Handbook – 2011 syllabus

ITIL® Foundation Handbook – 2011 syllabus

This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Varenr.: 7145   Pris: 140,00   Medlemspris: 130,00   Antal: 0   Tilføj ITIL® Foundation Handbook – 2011 syllabus   Fjern ITIL® Foundation Handbook – 2011 syllabus

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Passing your ITIL Foundation Exam – 2011 syllabus
Passing your ITIL Foundation Exam – 2011 syllabus

Passing your ITIL Foundation Exam – 2011 syllabus

The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service management technology - plus information on the qualification scheme and the exam itself.

Varenr.: 7147   Pris: 215,00   Medlemspris: 205,00   Antal: 0   Tilføj Passing your ITIL Foundation Exam – 2011 syllabus   Fjern Passing your ITIL Foundation Exam – 2011 syllabus

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ITIL Lite – A road map to full or partial ITIL Implementaion
ITIL Lite – A road map to full or partial ITIL Implementaion

ITIL Lite – A road map to full or partial ITIL Implementaion

ITIL Lite er en fremgangsmåde til implementering af de centrale ITIL komponenter for at give et solidt grundlag for IT service management

Varenr.: 7155   Pris: 270,00   Medlemspris: 260,00   Antal: 0   Tilføj ITIL Lite – A road map to full or partial ITIL Implementaion   Fjern ITIL Lite – A road map to full or partial ITIL Implementaion

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ISO/IEC 20000 – A Pocket Book
ISO/IEC 20000 – A Pocket Book

ISO/IEC 20000 – A Pocket Book

Varenr.: 7206   Pris: 185,00   Medlemspris: 175,00   Antal: 0   Tilføj ISO/IEC 20000 – A Pocket Book   Fjern ISO/IEC 20000 – A Pocket Book

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Introduction to the ITIL Service Lifecycle 2011
Introduction to the ITIL Service Lifecycle 2011

Introduction to the ITIL Service Lifecycle 2011

Denne bog introducerer IT Service Management og ITIL. Bogen opsummerer best practice der er beskrevet i 2011 udgaven, som forklarer de grundlæggende begreber af ITIL og giver information om hver fase af Service Lifecycle.

Varenr.: 7146   Pris: 335,00   Medlemspris: 320,00   Antal: 0   Tilføj Introduction to the ITIL Service Lifecycle 2011   Fjern Introduction to the ITIL Service Lifecycle 2011

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Passing your ITIL Managing Across the Lifecycle Exam, 2011 edition
Passing your ITIL Managing Across the Lifecycle Exam, 2011 edition

Passing your ITIL Managing Across the Lifecycle Exam, 2011 edition

Aligned to the latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus, this study aid from the Official Publisher of ITIL provides guidance to support students as they prepare for their MALC qualification.

Varenr.: 7156   Pris: 345,00   Medlemspris: 325,00   Antal: 0   Tilføj Passing your ITIL Managing Across the Lifecycle Exam, 2011 edition   Fjern Passing your ITIL Managing Across the Lifecycle Exam, 2011 edition

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Metrics for Service Management - Designing for ITIL®
Metrics for Service Management - Designing for ITIL®

Metrics for Service Management - Designing for ITIL®

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value.

Varenr.: 7148   Pris: 340,00   Medlemspris: 325,00   Antal: 0   Tilføj Metrics for Service Management - Designing for ITIL®   Fjern Metrics for Service Management - Designing for ITIL®

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ITIL i praksis - sådan
ITIL i praksis - sådan

ITIL i praksis - sådan

ITIL i praksis - sådan vil hjælpe dig og dine kollegaer med at undgå de fejl, som typisk begås, og I vil komme sikkert i mål med at få jeres nye og forbedrede processer til at blive hverdag.

Varenr.: 7180   Pris: 450,00   Medlemspris: 399,00   Antal: 0   Tilføj ITIL i praksis - sådan   Fjern ITIL i praksis - sådan

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ITIL and Organizational Change
ITIL and Organizational Change

ITIL and Organizational Change

Organizational change is difficult to manage and takes time to implement. How it is managed has a direct impact on its success. The implementation of ITIL can be particularly challenging, especially for organizations for whom it represents a radical change.

Varenr.: 7181   Pris: 250,00   Medlemspris: 225,00   Antal: 0   Tilføj ITIL and Organizational Change   Fjern ITIL and Organizational Change

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ITIL® Practitioner Guidance
ITIL® Practitioner Guidance

ITIL® Practitioner Guidance

ITIL® Practitioner Guidance is the essential reference text which accompanies AXELOS' ITIL Practitioner qualification.

Varenr.: 7157   Pris: 585,00   Medlemspris: 565,00   Antal: 0   Tilføj ITIL® Practitioner Guidance   Fjern ITIL® Practitioner Guidance

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Pdf-bøger

Service Strategy 2011 (pdf-bog)
Service Strategy 2011 (pdf-bog)

Service Strategy 2011 (pdf-bog)

ITIL® Service Strategy introduces the concept of the service lifecycle, gives guidance on how to develop and manage a sound IT service strategy...

Varenr.: 7139_pdf   Pris: 950,00   Medlemspris: 935,00   Antal: 0   Tilføj Service Strategy 2011 (pdf-bog)   Fjern Service Strategy 2011 (pdf-bog)

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Service Design 2011 (pdf-bog)
Service Design 2011 (pdf-bog)

Service Design 2011 (pdf-bog)

ITIL® Service Design provides a framework for service design that considers customer requirements, both now and in the future...

Varenr.: 7140_pdf   Pris: 950,00   Medlemspris: 935,00   Antal: 0   Tilføj Service Design 2011 (pdf-bog)   Fjern Service Design 2011 (pdf-bog)

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Service Transition 2011 (pdf-bog)
Service Transition 2011 (pdf-bog)

Service Transition 2011 (pdf-bog)

ITIL® Service Transition provides guidance on managing the many aspects of service change, preventing undesired consequences while allowing for innovation...

Varenr.: 7141_pdf   Pris: 950,00   Medlemspris: 935,00   Antal: 0   Tilføj Service Transition 2011 (pdf-bog)   Fjern Service Transition 2011 (pdf-bog)

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Service Operation 2011 (pdf-bog)
Service Operation 2011 (pdf-bog)

Service Operation 2011 (pdf-bog)

ITIL® Service Operation introduces and explains delivery and control activities that support high-quality service operation...

Varenr.: 7142_pdf   Pris: 950,00   Medlemspris: 935,00   Antal: 0   Tilføj Service Operation 2011 (pdf-bog)   Fjern Service Operation 2011 (pdf-bog)

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Continual Service Improvement 2011 (pdf-bog)
Continual Service Improvement 2011 (pdf-bog)

Continual Service Improvement 2011 (pdf-bog)

ITIL® Continual Service Improvement focuses on the elements involved in identifying and introducing a cycle of service management improvements...

Varenr.: 7143_pdf   Pris: 950,00   Medlemspris: 935,00   Antal: 0   Tilføj Continual Service Improvement 2011 (pdf-bog)   Fjern Continual Service Improvement 2011 (pdf-bog)

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ITIL 2011 Sæt (5 pdf-bøger)
ITIL 2011 Sæt (5 pdf-bøger)

ITIL 2011 Sæt (5 pdf-bøger)

Alle ITIL 2011 bøgerne

Varenr.: 7144_pdf   Pris: 2.999,00   Medlemspris: 2.999,00   Antal: 0   Tilføj ITIL 2011 Sæt (5 pdf-bøger)   Fjern ITIL 2011 Sæt (5 pdf-bøger)
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