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ITIL® Foundation, ITIL 4 edition (pdf-bog)


 ITIL® Foundation, ITIL 4 edition (pdf-bog)

Pris: 439,00
Medlemspris: 424,00
Varenr.: 7158_pdf

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The guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.

Key Features

The guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.

ITIL Foundation, ITIL 4 Edition will:

  • provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working
  • explain the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation exam
  • act as a reference guide that practitioners can use in their work, further studies and professional development.

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