ITIL® Foundation 2011 English A basic course in ITIL Best Practice Lifecycle

Course description

During the ITIL Foundation training course, you will learn the basic ideas behind ITIL. You will get the concepts, the structure and the shared language that is used by all, who work professionally with ITIL.

You will be introduced to the process way of thinking, and will be able to participate in dialogue on ongoing process improvements in your department.

The course can be finished with the international certification, ITIL Foundation Certificate in IT Service Management, which gives you access to the next level within the ITIL qualifications scheme, that you will need if you want to put the theory into practice.


The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle.


The course is aimed at IT Professional employees and managers.


After the course the participants will among other things be able to:

  • Define  and explain the Service Management concept.
  • Understand Service Lifecycle and explain the objectives and value of every phase in the Lifecycle.
  • Define and account for ITIL's key concepts, key principles, and models
  • Account for goals, extent, and roles in the 5 main processes as well as goals, concepts and roles in the remaining 15 processes.
  • Explain the role and goals of the Service Desk
  • Describe some generic requirements to an integrated Service Management technology.


The participants must have a general understanding of IT.


The course is built upon interaction between theory, problem solving, and group work. The course is conducted in English. Course material and examination are in English as well.

The course is very intensive and we recommend that you spend a few hours each day after class for repetition and preparation.


From 1.11.2019 examination is mandatory.

The examination is on day 3 between 4 and 5 pm. It is a multiple choice exam with 40 questions in English. The duration of the exam is one hour. The participants will need to answer 65% of the questions correctly in order to pass the exam. It is a closed book examination.

When the exam is passed, you will achieve an ITIL Foundation Certificate in IT Service Management.

Please note: The exam is electronic. Please do remember to bring a laptop. Tablet/iPad does not work.

Read more on electronic exams


If you do not successfully pass the exam you can sign up here for a re-examination.


3 days


The course is a 3-day event from 9 AM to 5 PM.

Please note

All our ITIL courses follow the latest syllabus.

Tid og sted

Dette arrangement har ikke planlagte datoer, men vi afholder det, når der er tilstrækkeligt mange, der ønsker det. Du kan tilkendegive din interesse ved at give os din mailadresse herunder.


Medlemspris: DKK 7.800*
Listepris: DKK 8.700
Eksamen: DKK 1.950

½ price on ITIL Foundation by registration at a ITIL Lifecycle or ITIL Capability course.

*Membership prices requires a Westergaard membership.
All prices are ex. VAT.



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