Service providers must implement changes to support the changing needs of the business. They must ensure that these changes deliver the value that the business expects, while protecting existing services from negative impacts. To do this successfully requires efficient planning, so that new or changed services can be delivered with the appropriate balance of speed, cost and safety and with minimal disruption to operations.
ITIL® Service Transition provides guidance on managing the many aspects of service change, preventing undesired consequences while allowing for innovation. It is essential reading for anyone seeking to deliver IT change with the best possible outcomes for the business.
2011-udgaven indeholder tydeliggørelse af Configuration Management System og Service Knowledge Management System samt integrationen herimellem. Desuden er der forbedringer til områderne Change Management (herunder især Change Evaluation), Release and Deployment Management samt Service Asset and Configuration Management.
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